welcome to silvermaple boutique  I   FREE SHIPPING ON ALL ORDERS OVER $100.00 WITHIN AUSTRALIA 

Payment, Shipping & Returns

PAYMENT
All payments to Silvermaple Boutique Online are done securely via Paypal, allowing us to accept payment by PayPal accounts and all major credit and debit cards.
If you don't have a PayPal account, simply checkout as a guest and you will be given the opportunity to pay using your credit or debit card.
When you transact with PayPal online or on your mobile, the information you provide is encrypted. This means it can only be read by you. A padlock symbol is displayed on the right side of your web browser to let you know you are viewing a secure web page. Click here to view PayPal's Security Guide or contact us for further information.
SHIPPING IN AUSTRALIA
We offer FREE STANDARD SHIPPING for all orders over $100 within Australia and charge $4.95 flat fee for orders under $100.  For delivery, we use Fastway couriers where possible (Fastway do not deliver to PO boxes and some outer city areas) or parcel post bags from Australia Post.  We aim to despatch the next working day after your order is placed. Delivery will take approx 2-7 days depending on which State you live in.
Express Shipping is available at your choice and is charged as a flat rate of AUD$8.95 Australia-wide. Fashion Express Online ships via Australia Post for Express Shipping.
SHIPPING DURING XMAS PERIOD
Please note that there may be a slight delay with your order Shippment during the busy Xmas period.  This is due to a high demand of customers purchasing online orders and deliveries, which is quite usual during the festive season.  We will endeavour to process all Online Orders via our Online Store within 48 working hours during this busy period.
INTERNATIONAL SHIPPING
We're currently not shipping internationally. We are planning on expanding to international shipping at a later date.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please contact us for information.
RETURN POLICY
We hope you love your new purchase. Please let us know if you are disappointed and we will happily exchange or refund your purchase excluding any postage costs. Return postage costs will be at your expense unless an item is faulty.
Refunds will be processed once undamaged item, including all original tags is received back in-store.  All refunds will be processed within 48 hours of receival of garments back in-store. 
EXCHANGES
In the event of item exchanges, the postage costs are payable by the customer unless the item is faulty.  You can either include a post bag for your exchange with your return garment or contact us to pay the return postage fee.
If an item is faulty please contact us and return instructions will be provided.

TO OBTAIN AN EXCHANGE OR REFUND THE FOLLOWING CONDITIONS MUST BE MET:

1. Item/s must be returned within 14 days of receipt.

2. Item/s must be unworn and unwashed in original saleable condition with all labels/tags attached.

3. The Tax Invoice must be provided as proof of purchase.

Please post your return/exchange to:

Silvermaple Boutique Online
216 High Street
Ashburton Victoria 3147
AUSTRALIA 
We'll update you throughout the returns/exchange process but here's how it works:
Once we receive your item, your request will be processed within 1-3 business days. For exchanges, we'll endevour to ship your alternative item on the next business day, pending availability of size/colour. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
If you have any further questions, please contact us.

Thank you for shopping with Silvermaple Boutique Online!

Size Guides
Please note that the size charts below should be used as a guide only. We've outlined sizes based on Australian standard sizes, however sizes can vary slightly per brand and collection. See individual product descriptions for more information and if you still have any questions, please contact us.
Women's Clothing Size Guide
SIZE 8(XS) 10(S) 12(M) 14(L) 16(XL) 18(XXL)
AU 8 10 12 14 16 18
UK 6 8 10 12 14 16
US 4 6 8 10 12 14
EUR 36 38 40 42 44 46
BUST 85-90cm 90-95cm 95-100cm 100-105cm 105-110cm 110-115cm
WAIST 65-70cm 70-75cm 75-80cm 80-85cm 85-90cm 95-100cm
HIP 92-97cm 97-102cm 102-107cm 107-112cm 112-117cm 117-122cm
Women's Shoe Size Guide
Europe 35.5 36 36.5 37 37.5 38 38.5 39 39.5/40 40.5 41 41.5/42 42.5 43
Australia 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5
cm 21 21.5 22 22.5 23 23.5 24 24.6 25.1 25.4 25.8 26.3 26.5 27