All payments to Silvermaple Boutique Online are done securely via Paypal
, allowing us to accept payment by PayPal accounts and all major credit and debit cards.
If you don't have a PayPal account, simply checkout as a guest and you will be given the opportunity to pay using your credit or debit card.
When you transact with PayPal online or on your mobile, the information you provide is encrypted. This means it can only be read by you. A padlock symbol is displayed on the right side of your web browser to let you know you are viewing a secure web page. Click here to view PayPal's Security Guide
or contact us
for further information.
SHIPPING IN AUSTRALIA
We offer FREE STANDARD SHIPPING for all orders over $100 within Australia and charge $4.95 flat fee for orders under $100. For delivery, we use Fastway couriers where possible (Fastway do not deliver to PO boxes and some outer city areas) or parcel post bags from Australia Post. We aim to despatch the next working day after your order is placed. Delivery will take approx 2-7 days depending on which State you live in.
Express Shipping is available at your choice and is charged as a flat rate of AUD$8.95 Australia-wide. Fashion Express Online ships via Australia Post for Express Shipping.
SHIPPING DURING CHRISTMAS PERIOD
Please note that there may be a slight delay with the shipment of your order during the busy Xmas period. This is due to a high volume of customers purchasing stock online during this time. There are also expected delays by Australia Post, which us not unusual during the festive season. We will endeavour to process all online orders via our Online Store within 48 working hours during this busy period.
We're currently not shipping internationally. We are planning on expanding to international shipping at a later date.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please contact us
We hope you love your new purchase. Please let us know if you are disappointed and we will happily exchange or refund your purchase excluding any postage costs. Return postage costs will be at your expense unless an item is faulty.
Refunds will be processed once undamaged item, including all original tags is received back in-store. All refunds will be processed within 48 hours of receival of garments back in-store.
In the event of item exchanges, the postage costs are payable by the customer unless the item is faulty. You can either include a post bag for your exchange with your return garment or contact us
to pay the return postage fee.
If an item is faulty please contact us
and return instructions will be provided.
TO OBTAIN AN EXCHANGE OR REFUND THE FOLLOWING CONDITIONS MUST BE MET:
1. Item/s must be returned within 14 days of receipt.
2. Item/s must be unworn and unwashed in original saleable condition with all labels/tags attached.
3. The Tax Invoice must be provided as proof of purchase.
Please post your return/exchange to:
Silvermaple Boutique Online
216 High Street
Ashburton Victoria 3147
We'll update you throughout the returns/exchange process but here's how it works:
Once we receive your item, your request will be processed within 1-3 business days. For exchanges, we'll endevour to ship your alternative item on the next business day, pending availability of size/colour. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
If you have any further questions, please contact us
Thank you for shopping with Silvermaple Boutique Online!