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Returns Policy

Returns | Silvermaple Boutique

What Is Silvermaple Boutique's Online Returns Policy?

At Silvermaple Boutique, we want you to love your purchase. If for any reason this isn't the case, we'll happily refund or exchange your purchase excluding any postage costs. To obtain a refund or exchange, please return the item in its original condition (including receipt and product tags) within 14 days of receiving your online order, along with a completed Returns Form. Please note that returns received out of these terms & conditions will be offered an online store credit instead of a refund. After processing your refund, your financial institution can take up to 3-5 business days to clear the funds back into your account.

CLICK HERE TO DOWNLOAD OUR ONLINE RETURNS FORM >

  • To obtain a refund/exchange for your online purchase by post:
    Please post your item to the address below and we'll let you know when your request has been processed. Return postage costs will be at your expense unless the item is faulty.

    Silvermaple Boutique
    216 High Street
    Ashburton Victoria 3147 

Can An Online Sale Item Be Exchanged?

Yes, but due to fast moving sale stock, a strict 7 day exchange policy applies on sale items. Please ensure that you return your item within 7 days of receiving your online order as unfortunately we can't offer an exchange after this time.

Can An Online Sale Item Be Returned?

Yes, but due to fast moving sale stock, a strict 7 day returns policy applies on sale items. For sale item returns, we offer store credit only. Please ensure that you return your item within 7 days of receiving your online order to receive a store credit for your purchase value.

What Is Silvermaple Boutique's In-Store Returns Policy?

CLICK HERE TO DOWNLOAD OUR IN-STORE RETURNS POLICY >

Still Have Questions?

If you have any further questions, please contact us - we're here to help!

Size Guides

Size Guides | Silvermaple BoutiqueAustralian Clothing Size Guide

We've outlined Australian standard sizes, however products can vary slightly by brand and collection so the chart below should be used a guide only. Please see individual product descriptions and brand specific size guides for more information or contact us if you have any questions.
AU Size UK Size US Size EU Size Bust (cm) Waist (cm) Hips (cm)
6/XXS 4 2 34 80-85 60-65 87-92
8/XS 6 4 36
85-90
65-70
92-97
10/S 8 6 38
90-95
70-75
97-102
12/M 10 8 40
95-100
75-80
102-107
14/L 12 10 42
100-105
80-85
107-112
16/XL 14 12 44
105-110
85-90
112-117
18/XXL 16 14 46
110-115
95-100
117-122

Australian Shoe Size Guide 

AU Size EU Size Length (cm)
5 35.5 21
5.5
36
21.5
6 36.5
22
6.5 37
22.5
7 37.5
23
7.5 38
23.5
8 38.5 24
8.5 39 24.6
9 39.5 / 40 25.1
9.5 40.5 25.4
10 41 25.8
10.5 41.5 / 42 26.3
11 42.5 26.5
11.5 43 27