Returns
Looking To Return or Exchange?
At Silvermaple Boutique, we want you to love your purchase. If for any reason this isn't the case, we'll happily refund or exchange your purchase excluding any postage costs.
FULL PRICED ITEMS - 14 day return | Refund, exchange or gift card offered
SALE ITEMS - 7 day return | Refund, exchange or gift card offer
OUTLET - No exchange & No returns
INSTANT REFUNDS with Refundid are available on selected styles
Please ensure your items meet our return conditions prior to shipping.
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WHAT YOU CAN RETURN
Full priced products and sale products that are unworn, unwashed and in original condition with all the tags still attached
Must not smell of perfume, deodorant, cosmetics or washing powder.
We do not accept returns on earrings due to hygiene reasons
australia post
You can return your items using your preferred shipping carrier or use our easy returns portal via Australia Post.
Here you can pay and print for your shipping label yourself and the portal will advise you of your nearest drop off location.
Australia post will deliver your return to our warehouse.
Make sure you include a returns form in your return back to us. The returns form can be found here.
Instant Refund | Refundid
We've partnered with Refundid to offer instant refunds! Enter your details below to get started:
Note: Refundid is only available for items over $100. If you can't use Refundid or would prefer a different return outcome, please scroll down further to find alternative return instructions.
Returns & Exchanges FAQ
Where do I send my return?
Please post your item to the address below and we'll let you know when your request has been processed. Return postage costs will be at your expense unless the item is faulty.
Silvermaple Boutique
Warehouse 3
25-37 Huntingdale Road
Burwood VIC 3125
Do you offer returns and exchanges?
Yes, we offer both.
At Silvermaple Boutique, we want you to love your purchase. If for any reason this isn't the case, we'll happily refund or exchange any full-priced items in your order excluding any postage costs.
Please refer to the product for any sale + outlet returns or exchanges as these vary online.
How do I return/exchange an order?
To process a refund or exchange, please return the item in its original condition (including receipt and product tags) within 14 days of receiving your online order for full-price and 7 days for sale item, along with a completed Returns Form. Please visit our returns page for a step-by-step process and to obtain returns.
How long does a return take to process?
We'll process your refund as soon as possible, but please note that it can sometimes take your financial institution up to 3-5 business days to clear the funds back into your account.
Who is responsible for return shipping?
Unfortunately, we are unable to absorb return shipping, you are required to return items to us at your own cost, we recommend using a shipping service that will provide you with a tracking number.
Can I return online orders in-store?
Yes you can.
To obtain a refund/exchange for your online purchase in person:
Simply return the item to one of our three Victorian boutiques (Ashburton, Brighton & Camberwell) with your original receipt and product tags. Your order will be processed and refunded to the original payment method used during your online purchase and a notification will be sent to you by email.
What is Silvermaple's in-store returns policy?
FULL PRICE MERCHANDISE
We do not refund for change of mind. A store credit note or exchange is offered when goods are returned within 14 days of purchase with a store receipt.
SALE MERCHANDISE
There is no refund on SALE items. An exchange of goods on the day of return is offered if returned within 7 days of purchase. No credit note is offered.
REFUNDS
All refunded stock must be accompanied by proof of purchase and have original tags attached. A gift card (store credit) will be issued for goods that were purchased at full price. The gift card can be used in-store or online.
Can a sale item online be exchanged or refunded?
Yes
Due to fast-moving sale stock, a strict 7-day exchange policy applies on sale items. Please ensure that you return your item within 7 days of receiving your online order.
Exchanges are subject to stock availability. A refund or gift card will be provided in the instances we can't provide an exchange.
Can an outlet item be returned online?
No
We want to say good-bye to these Outlet items. They are heavily discounted and non refundable and non exchangeable.
What happens if my item is faulty?
Here at Silvermaple Boutique, we take pride in ensuring our customers can receive their items in pristine condition. However, if in the unfortunate circumstance you believe you have been sent a faulty item, please email our customer support team at onlinesales@silvermaple.com.au or contact us on +61 3 9808 2295 to assist and assess the faulty garment.
What is Refundid?
Refundid provides shoppers with instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
Return requests received out of these terms & conditions will receive a gift card/store credit to the same value instead of a refund.
If you have any further questions, please contact us - we're here to help!
Get in touch
Have questions about your order, or a general enquiry?